drugstore.com Complaint

Drugstore.com sent me a shipment...

Reviewed by kenharkins
Please Improve

Drugstore.com sent me a shipment of defective prescription drugs. When I found out and the manufacturer confirmed that the drug had been exposed to high temperature, therefore ruining it, they refused to give me a refund or store credit. they said I waited too long to ask. I asked as soon as I got the proof.

Here is copy of what I sent them:

(quote)

11/29/2007

My last order of Xenical in March of this year, was defective. Not only did I not lose weight, I started gaining weight. I reported this on your website and an e-mail reply told me to contact the Manufacturer, Roche. They examined some of my capsules and determined that they had been exposed to high temperatures. This did not happen in my home. It had to have happened before I received them.

In view of the above, I request a refund or store credit for $650.34. Attached are documentation of my order and the results of the Roche test.

(end of quote) I have spent several thousand dollars with Drugstore.com in the last few years. They have seen the last dollar from me. They think they saved $650. I think they lost more that that.

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