direct tv Complaint

Double Billing - NFL Ticket

vehlan's Picture Reviewed by vehlan
Please Improve 		0  

I hope the media takes the information to the public:

I am very curious to understand what Direct TV is being allowed by the FCC to double bill Direct TV NFL Ticket subscribers. Mind you most of us are real “ football “fanatics” and are certainly willing to pay a reasonable fee for a sport we love. However, Direct is taking advantage of their customers.

I purchased a 50” HD TV; invested in a very nice Bose sound system, subscribed to Direct TV HD services (billed monthly); and purchased the NFL Ticket. All set and ready to watch FOOTBALL. When today I find the NFL ticket subscription fee ($300) does not include HD programming. There is an additional charge ($99) to the monthly ($10) access fee for HD programming!!! THIS IS DOUBLE BILLING FOR THE SAME ACCESS. How can a company be allowed to differentiate one program, when they charge a monthly fee for access to that programming? This was never communicated to the subscribers. During the telecast last week.... there was no mention of a "free" preview during the entire day.

Direct TV had a class action law suit several years ago regarding the NFL ticket. I was a part of the action. Initially, Direct TV charged its customers a separate fee for each television that received NFL Ticket. Now they are in essence attempting the same type of tactics.

They have the monopoly on NFL Ticket….when is enough, enough?????


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Comments - Consumers and Companies Connect by Commenting


PackerFan says: (7 days ago)
0  
I have been a DirTV customer for about 9 years with 7 of them NFL ticket only. In September they automatically added the Family pkg for $29.99/month. I never agreed to this and was told by both the first level and 2nd level DirTV phone support that I had no choice that a minimum pkg was required for the NFL ticket. When did this change and how can they legally force this on me mid season. I will likely drop them next year because this will add another $180/year to the NFL ticket cost. I currently pay the monthly HD and DVR fees for 6 months of the year and then suspend the account in the off season. This is on top of the already inflated pricing and the fact that they stick you with the requirement of adding Super Fan to get any of the games in HD.

vehlan says: (2 months ago)
0  
I have enlisted the Attorney General here in Maryland. They have taken on the case and I am waiting for a response from Direct TV.

penny says: (2 months ago)
0  
We just found out today that after paying $279 for the football package we cannot get HD either. These people are crooks. We intend to cancel the service.


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