Magic Jack Complaint

Reviewed by Kepster01 Complaint

0

Bought this and as soon as I got it, it didn't work, spent hours with there tech support just to go round and round with other tech chats with the same directions. Told a long time to try to get my money back and get a RMA. Where is the last chat I had to get it fixed and try to get a RMA for my money back.
Please wait for a site operator to respond.

You are now chatting with 'Morgan'

Your Issue ID for this chat is LTK419077657633X

Morgan: Hello, how may I help you?

Kevin Lohr: I need a RMA # to return this

Morgan: One moment please...

Morgan: I am looking into this. It may take a while. Please bear with me.

Kevin Lohr: ok

Morgan: This is your RMA number : 1402221

Morgan: Is there anything else I may help you with today?

Kevin Lohr: that was for the first one am sending back

Kevin Lohr: am also sending back the replacement one also so i need one for that also

Morgan: I need to transfer you to a higher level of support to assist you better.

Morgan: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.

Please wait while I transfer the chat to the best suited site operator.

You are now chatting with 'Journey'

Your Issue ID for this chat is LTK419077657633X

Journey: Hi this is Miss Journey, Please give me a moment to review your previous chat. Thank you

Kevin Lohr: just need a second RMA to send back this MJ

Journey: Hello Kevin.

Kevin Lohr: yes

Kevin Lohr: am sending back the first one

Journey: Here is the RMA number for your replacement MJ, 1402221. please copy it on a piece of paper then enclose it in your return package, also include your email address and also your sales order number.

Kevin Lohr: want to send back the second also

Journey: Please return the package to our return address which is

Journey: Magicjack LP

Kevin Lohr: so use the same RMA number?

Journey: PO box 6846

Journey: West Palm Beach FL 33405.

Kevin Lohr: use the same RMA number so I will returning 2 of these with the same rma # right

Journey: No, it's different. This number 1402221, is the RMA number for the defective magicjack that you will be returning back to us for the replacement magicjack we have sent to you.

Kevin Lohr: I want to send back the replacement also under stand now

Journey: But why Kevin?

Kevin Lohr: it doesn't work and am tired of it

Kevin Lohr: just give me a rma please so I can return it

Journey: Okay, Kevin. would it be okay, if we'll fix the issue with your replacement MJ? I can help.

Kevin Lohr: no, becouse we tryed that 20 times already

Kevin Lohr: rma please

Kevin Lohr: I have about 10 hours on this chat trying to do so, I had enough, don't want to waste anymore of my time

Journey: Okay, Kevin but may I know what had happened when you plugged in your new replacement magicjack?

Kevin Lohr: nothing thats what happin

Kevin Lohr: if you format it and upgrade it , it works, but when you unplug it and plug it back in it doesn't work

Kevin Lohr: and I am not going to try any more, its been 20 times with 20 poeple on here

Kevin Lohr: just give me a RMA please

Journey: I see, Let's try this one last steps, to see if it will work then.Would that be fine? It will just take few minutes

Kevin Lohr: well tell me, if its what I did before am not doing it

Journey: No, it is not,Kevin.

Kevin Lohr: lets see

Journey: Okay, please plug in your replacement mJ

Journey: by the way, Has it been registered?

Kevin Lohr: my number was transfered to this number

Kevin Lohr: its pluged in

Journey: Okay, good.Please click on windows logo then on start search, please type regedit then hit enter

Kevin Lohr: you mean run?

Journey: Yes, Kevin, you are using Vista right?

Kevin Lohr: yes

Journey: Okay.

Journey: yes on run type regedit then hit enter

Kevin Lohr: ok, make sure you give better instructions ok

Journey: Yes, Kevin.

Kevin Lohr: ok now what

Journey: Okay, please click on the arrow beside Hkey_Local_Machine.

Kevin Lohr: ok

Kevin Lohr: now

Kevin Lohr: what

Journey: Okay,please click on arrow beside system

Journey: click on arrow beside current controlset

Kevin Lohr: ok

Journey: then click on arrow beside control.

Kevin Lohr: theres lots of them which one

Journey: make sure you click on the arrow beside current controlset.?

Kevin Lohr: ok

Kevin Lohr: ok

Journey: click on the arrow beside control

Kevin Lohr: ok

Kevin Lohr: ok

Journey: Okay,please click on the arrow beside class

Kevin Lohr: ok

Kevin Lohr: ok

Journey: Please locate the exact {4D36E965-E325-11CE-BFC1-08002BE10318}

Kevin Lohr: ok

Kevin Lohr: ok

Journey: found it?

Kevin Lohr: yes

Journey: Okay, please single click on the exact {4D36E965-E325-11CE-BFC1-08002BE10318), then on the right pane of the window, please look for upper and lower filters.

Kevin Lohr: ok

Journey: found those upper and lower filters

Journey: ?

Kevin Lohr: where they at on the right side??

Journey: It's listed under name, data, and type column.

Kevin Lohr: I SEE LOWER FILTERS

Journey: Okay, please right click on lower filters then click on delete.

Kevin Lohr: OK

Kevin Lohr: OK

Journey: Please close that window.

Kevin Lohr: ok

Journey: then please click on windows logo then on start search or run, type appdata then hit enter

Kevin Lohr: ok

Journey: Please click on roaming,

Journey: then please locate mjusbsp folder.

Kevin Lohr: ok

Kevin Lohr: ok

Kevin Lohr: ok

Journey: Okay, please unplug your magicjack device then right click on the whole mjusbsp folder then click on delete.

Kevin Lohr: ok done

Journey: Okay, please delete mjusbsp folder, from your recycle bin.

Kevin Lohr: ok done

Journey: Okay, please close that window, then please for about 3 minutes before plugging your magicjack back in.

Kevin Lohr: ok

Kevin Lohr: ok going to plug it in now

Journey: okay.

Kevin Lohr: says it downloading

Kevin Lohr: but sofar nothimg

Journey: Please wait on that.

Journey: And let me know if the softphone is up on your screen.

Kevin Lohr: ok get the same error measage

Kevin Lohr: error broken storage

Kevin Lohr: see same thimg

Journey: Okay.

Journey: Please go to Computer

Kevin Lohr: there

Journey: Then look for the 2 MJ drives there

Kevin Lohr: yes

Journey: Then look for the MJ removable drive.

Journey: Please let me know.

Kevin Lohr: yes

Kevin Lohr: ok

Journey: May I know what are the 2 mj drives listed under computer icon?

Kevin Lohr: yes icon and drive icon

Journey: Okay, please click on windows logo then on start search, type diskmgmt.msc then hit enter

Kevin Lohr: ok

Kevin Lohr: you know your wasting my day and this still won't work

Journey: In disk management window, please scroll down then look for the 2 mj drives you found under computer window.

Kevin Lohr: I have hours on this doing the same thing

Kevin Lohr: yes they r there

Journey: I understand, Kevin but we are about to fixed the issue, since we have deleted the filter.

Journey: Okay, found the icon which is in Phone?

Kevin Lohr: ok

Kevin Lohr: Y

Kevin Lohr: (Y)

Journey: Okay, please right click on it then click on format then click on start.

Kevin Lohr: its formating

Journey: Okay, then please set file system to fat, volume label as phone

Journey: and allocation unit size as default.

Kevin Lohr: ok done

Kevin Lohr: now upgrade right

Journey: okay, please go back to computer window.

Kevin Lohr: ok there

Journey: right click on X icon or the magicjack drive, then click on start magicjack option.

Kevin Lohr: ok

Kevin Lohr: ok got the dail pad

Journey: Okay,does it reads " ready to call"?

Kevin Lohr: yes

Kevin Lohr: now if I unplug it will it still work??

Kevin Lohr: thats the problem am having

Journey: By the may I know if do you have Nero, Roxio installed in your PC?

Kevin Lohr: yes I do

Kevin Lohr: nero

Kevin Lohr: and roxio
They wanted me to start uninstalling programs on my pc, but I try this on my other pc with XP and the samething happin. So its just a big scam.

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