Sahalie Complaint
Don't trust SAHALIE!!! - WOOBY scarves and gloves
|
Reviewed by shelley Complaint |
  0 |
I was instructed by a Sahalie CSR and a supervisor to call the US Postal Service to check on my order. THE CUSTOMER HAS TO DO THE LEG WORK WHEN I PAID FOR SHIPPING?? None the less, I called the USPS and was told that Sahalie pays Fed-Ex to pick up the order and deliver to the post office. Sahalie contracts with the US Postal Service for delivery and uses the SLOWEST (and cheapest) shipping method available!!! The rep. at the Postal Service said they could not do an inquiry on my packages that left the Dallas Sortation Center on 12/14/08 for 30 days.
I called Sahalie for their help and they said they are UNABLE to track shipping and could not report it as lost or stolen for 30 days!!!!!!! It is Christmas, I ordered and PAID for these items as GIFTS! What a disappointment. Don't trust this company to hold up its end of the bargain with shipping and delivery, much less customer service!
In all fairness, a CSR did refund my shipping charge of $12.99 on 12/19/08 (21 days after order date) and I did receive the second shipment which contained one item. Four of the five items from the original order are missing and cannot be tracked much less located. My emails to the company go unreturned and messages to supervisors and the corporate office are not returned.
Was this review helpful to you? Register to participate by writing your own reviews.
CUSTOMERS RESPOND HERE:
|
BUSINESSES RESPOND HERE:
|
||||||||||||||||||||
Share This Review
Tweet this
Digg
Facebook
StumbleUpon
del.icio.us
Google
Link to this review, copy and paste the code below to your website or blog
Comments - Consumers and Companies Connect by Commenting
0 We let you down and we're sorry. Your order and return were not handled with the level of care we strive for and have taken pride in for decades. Our move and changeover to a new, expanded distribution facility did not go as smoothly as planned. We regret your order was one those impacted.
We have worked tirelessly since the holidays to address the issues that caused your poor experience and processes have improved greatly in 2009.
We're sorry we disappointed you and hope you'll give us another chance. Thank you for taking the time to write. If you have any other questions, or concerns, please let us know. Call 1-800-441-6554, Monday to Friday, 9 a.m. to 9 p.m. ET, or email us at feedback@sahalie.com.
We have worked tirelessly since the holidays to address the issues that caused your poor experience and processes have improved greatly in 2009.
We're sorry we disappointed you and hope you'll give us another chance. Thank you for taking the time to write. If you have any other questions, or concerns, please let us know. Call 1-800-441-6554, Monday to Friday, 9 a.m. to 9 p.m. ET, or email us at feedback@sahalie.com.
0 I had a similar experience in the unbelievable slowness of Sahalie. It took over 2 weeks to make it about 100 miles! Then when I returned one item, I wanted to exchange for a smaller size in another style. Was told in email that it was available, but by the time they got around to processing the order a week later, it was out of stock. I will never shop there again.
More Sahalie reviews
Similar reviews
- Quality Lacking
- Feel misled by Sahalie
- Poor Quality for the $$ and Lack of Customer Service
- No customer service at Sahalie
- trust
- ShopKo's School Supplies are awesome but if I can't find them I go to either another...
- Worst customer service ever
- Customer questioning
- Horrible Customer Service
- Want full refund and do not trust your word, I need it in writing
- worst laptop ever!!!!
- Geico Commercials
- Matthew Mullhofer Helped Save Our Home
- Don't trust the mechanic
- worst
- Items Not Shipped
More
WELCOME to MeasuredUp
Click here to add this free widget to your website or blog!
[Top]
Furl
Netscape
Spurl
Technorati
YahooMyWeb
Ma.gnolia
sk*rt
NewsVine
Reddit
Slashdot
Windows Live
We know you have many options in the marketplace for your business. We want to assure you we have worked tirelessly since the holidays to address the issues that caused your poor experience. We'll continue these efforts until all processes and service once again provide the great customer care you expect and have experienced with Sahalie.
Again, please accept our apologies. We thank you for taking the time to write. If you have any other questions, or concerns, please let us know. Call 1-800-441-6554, Monday to Friday, 9 a.m. to 9 p.m. ET, or email us at feedback@sahalie.com