verizon fios Complaint

Dont make the Verizon mistake! - customer service

PortlandOR's Picture Reviewed by PortlandOR
Complaint 		 0

I would advise anyone thinking about switching from Comcast to Verizon in the Portland area to beware!

This has been by far the worst experience I’ve had switching to a new service provider.

1. First, Nicholas, the door-to-door salesman sold me a package that does not exist. My total monthly bill for Cable, Internet and DVR was quoted at $80.00 a month.
2. Our install date was scheduled for 12-05-08. That install actually took place 12-22-08. (I ended up having to take a week day and miss work or I would have to wait several more weeks)
3. When I received my first bill it was $196.44 for 41 days of service. That is outrageous not matter where you get your service.
4. When I called customer support and spoke with Lisa to fix these charges, she said I needed to bundle my service, I did not know this before. She said that the sales man should have explained that. I was at this time told my monthly bills would be $95.98 a month plus $9.99 for the first 3 months to cover installation.
5. She said she could fix the charges and backdate the bill to make the corrections.
6. Lisa then said that a new bill would be sent out with corrections.
7. I went online and with Tech Supports help bundled my bill.
8. I got the new bill and it is for the same amount of $196.44
9. I called billing today. They said I have to pay that full amount. The bill was never fixed and they would not offer to help today.

10. The supervisor of the woman I spoke with today got on the phone and said Verizon does not backdate bills or make corrections. I would have to pay in full. Oh, but not to worry, It will be fixed from this day forward and my next bill will be the correct amount of $95.98.

I have a hard time believing that. As soon as my bill is paid I will be canceling my service.

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krh0923 says: (10 months ago)
 0
I've had a similar problem with signing up for Fios in Portland,OR. Field reps sold us the $99.99/month bundled package and said that by signing up by October 31, 2008, we would get $30 off for the first three months. Four months later we have not seen the discount on our bill. I've called customer support in the evening. One rep said she would issue a correction ticket but the next bill still did not have the discount. I think the field reps are pushing fake promotions to meet their quotas. If more people in Oregon have had similar experiences, we need to gather the information and notify the Attorney General. This is inexcusable.




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