www.ftd.com Complaint

Don't Use Them For Flowers!

Reviewed by HisWifey97
Please Improve

Where do I begin? My husband ordered me flowers for a surprise (he's deployed) for SAME DAY delivery and they didn't come on that day. He had to tell me he ordered them and have me call customer service, because he doesn't get access to phones as often. I called and the lady was very nice and put the order in for the following Monday (I called on Saturday. They were supposed to be there on Tuesday!). He STILL got charged for the Same Day Delivery which I don't think is fair. When they finally came, the arrangement looked thrown together and the roses (all 3 of them) were already brown on the tips of the petals. I can't believe the arrangement was $54. It was NOT worth it at all. This is not the first time this has happened. We ordered Mother's Day flowers for our moms and they were wilting! It just REALLY makes me mad that my husband, who is deployed, wanted to do something nice and these incompetent people can't handle their business! They should NOT be advertising the same day delivery if they can't arrange for it to come on that day and they need to get BETTER flowers! We will no longer be doing business with them.

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