CVS Pharmacy/CVS Caremark Corporation Complaint

Don't Seem to Care...

notcomingback's Picture Reviewed by notcomingback
Complaint 		 0

I have been bringing 2 prescriptions to the CVS, located at the Rt. 35 and Shrewsbury Av. intersection, for some time now. Collectively, these priscptions cost just over $200 a month. Most of the time neither priscription is in stock, meaning I must make a minimum of 2 trips; one to drop off the priscrption and another to pick up the medicine and I have been doing this every month since January of this year, since moving to the area. Remebering other pharmacies that have filled these prescriptions in the past, I asked if it were possible to telephone a week ahead of each dr's appointment so that they could have my medication in stock and I could avoid making 2 (sometimes 3). Essentially everyone I spoke with, including the phamacist and assistant manager, din't seem to think making 2 or 3 seperate trips was a waist of resources - the best reply I was given was a condescending "we'll see what we can do". I have utilzed the suggested arrangement with both Walmart and Walgreens in the past and both pharmacies seemed grateful for the business. In fact, Walmart's pharmacist volunteered the idea as well as asking what more she could do to help me. I have since moved away from the area, but there is a Rite Aid just up the street from me and they voluntered the same offer of calling ahead so the medication could be ordered and can avoid making any unecissary trips. I think I will change back to Rite Aid...

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