Trane Complaint

Don't Buy Trane

Reviewed by atb1
Please Improve

Don’t ever buy a Trane .

When I had my house built in 1998, the builder installed a Trane air conditioner. During the ten plus years we’ve lived in the house, we have never gone more than two full seasons without having repairs performed on the unit. Numerous Freon leaks were repaired, the cooling coil in the air handler was replaced two or three times, all the copper lines between the air handler and the compressor were replaced, and the expansion valve in the air handler was replaced more times than I can remember. Now, I guess for lack of anything else to replace, I’m told I need a new compressor at a cost of $2,800.

In September of 2008, I wrote a letter to the president of Trane’s Residential Systems Division describing the problems I’ve had, and requesting that Trane provide some compensation for my troubles over the past ten years. I waited over a month for an answer to my letter, and then I wrote a letter to the Chairman and CEO of Trane. I included a copy of my original letter and expressed my feelings about my first letter’s being so rudely ignored. It’s been almost two months since I wrote the second letter, and so far it has produced exactly the same result – nothing. Not even the courtesy of a reply.

I very strongly suggest that you not even consider buying anything made by Trane unless you want a product that won’t provide more than two years of service, you prefer to buy from a manufacturer that is unwilling to stand behind his product, and want to deal with a company whose executives don’t care a bit about providing even a small amount of customer service.

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