Sleeptronic Complaint

peanut38 says: (4 months ago)

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I absolutely agree, I bought a sleeptronic mattress a few months ago and the left side buckled in after 1 month!!! After what took weeks, the furniture store finally sent it back to be repaired, withing 2 weeks it caved in again!! The store is finally going to give me a new mattress but unfortunately it has to be a sleeptronics mattress, they refuse to refund my money. I will never buy another sleeptronic mattress again and highly suggest that no one subject themselves to the mercy of that company.

Kare says: (5 months ago)

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I totally agree!I purchased a Royal Rest (Baroness) Sleeptime queen set aprox 3 and a half years ago. Right away I noticed a sagging/popping sound at the middle edge. Now it appears I have a broken spring as the bed is sagging to the middle and making a popping sound in that area. I do not have my receipt as I moved and apparently misplaced it so I attempted to contact the store. I found out it has since closed but an affiliated store tried to help me. What that gentleman told me astounded me! What I thought was a 20 year guarantee is not worth the paper it is written on! It seems that the only one that can return the set is the original store. Well that's out. The other store has offered their help but I would have to return the set to their store and then pay a 50 dollar fee to have it shipped to Dallas, TX. Well that's out since I live 1000 miles away now. And... they tell me that the factory won't touch the set if it has any kind of a stain on it... Well... I've used the mattress, and moved the mattress... so of course it's not in perfect condition but it's nothing bad. Might I suggest that if the factory is concerned about health issues that they use latex gloves, masks, etc. like physicians do. To top all this off of course everything in the warranty is at the manufactures discretion! I paid around 559.00 for a bed that I can now throw in the trash! I purchased a Sleeptronic at the advice of my physical therapist due to a back problem and you can rest assured that I will advise her and everyone else NOT to purchase a Sleeptronic product. A very dissatisfied customer! Is there anyone out there who has had a good experience with this company?