Fiftyflowers.com Complaint

Does not live up to its claim - bulk flower deliver

thuyngoc's Picture Reviewed by thuyngoc
Complaint 		 0

First of all - they sent only a partial order two days prior to my wedding. I called and they said it was lost in the mail which was untrue because I called Fedex and they said they never received the order. Called them back and they said they would overnight me some flowers. So the next day before my wedding.. I waited and waited... it turns out that the flowers were sent to the wrong state! They put the wrong shipping address on the boxes. OMG they had made two mistakes. I called them back crying and they said nothing! They wouldn't even compensate me for the stress. I had to run to the four different stores and do my flowers at my own rehearsal dinner! And trust me the whole time their tracking dept was extremely rude and would not call me back when they said they would. DO NOT USE THIS COMPANY.

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Fiftyflowers says: (4 weeks ago)
 0
Fiftyflowers.com gladly assisted this customer with her order.

As our customer mentioned, due to a situation beyond our control, we were aware to deliver part of this customer’s order. However, a reshipment approved by our customer was promptly arranged for her, for which delivery would take place the following day. This new shipment failed to reach our customer. Fiftyflowers issued a full refund for the missing flowers and apologized for the inconvenience. The money was refunded in a timely manner as promised. Fiftyflowers.com accepted the responsibility for this mistake and assisted the customer as soon as were aware of the issue.

FiftyFlowers cares about our customers. We strive to provide high quality products and excellent customer service. We also want to let our customers know that we work hard for their business and that we are here to assist you, to offer personalized service, and to answer any questions you may have prior to and after placing an order with us.




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