Universal Technical Services or UTS Complaint

Do not purchase extended warranty on exercise equipment from Sears - Extended Warranty

bubbadirect's Picture Reviewed by bubbadirect
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It has been my experience just now not to purchase the extended warranty from Sears when it comes to exercise equipment. We purchased a NordicTrack Audiostrider 990 on March 11, 2008. We now need warranty repair. After calling Sears, they told me that I needed to... More...





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mlwalker1 says: (4 months ago)
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These guys are AWFUL DO NOT buy an extended warranty from them THEY SUCK!!!! I have been sitting on hold for long enough that their line actually cut me off. I also have an audiostrider 990 that I have had problems with since day one. the incline motor was shot when we put it together. they belt has gone out twice and to get the warranty department to communicate with you is a NIGHTMARE!! I live in Gillette WY so Our service rep has to come out of Montana to do our work.. By the way the Service guys Montana Health and fitness are WONDERFUL but their hands are tied until the Warranty guys -who won't answer the phone or return your calls - put a work order into the system for them to respond to there isn't anything that can be done. And wehn you live a couple of hundred miles from the service center it usually means you get to wait- to try and get anything done so again DO NOT buy a warranty from these guys!!!

bobfskye says: (6 months ago)
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I am still under UTS extended NordicTrack warranty. The axle on my recumbantbike is loose. I m well beyond the Sears 1 year warranty. My UTS warrantee is good until September, 2009. I have not contacted anyone yet, but I've read the back of my warranty closely. It states that they "will pay for parts and labor nessary to repair mechanical/electrical breakdown caused by defects in workmanship or materials in the covered product, or, atour option, may replace it with a similar product of equivalent value."
I think my product was assembled poorly. what do you think? Does you warranty have the same language I've included above?
Bob Skye



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