Protect America, Inc. Complaint

Do not even think to use pai protection

Reviewed by CRichardHess
Complaint

Incident
Do not even think to use pai protection. We had a 4 unit apartment building. Several break ins scared my tenants. I checked the yellow pages and called PAI. They were very helpful in getting my system set up and they suggested I order all 4 systems and would reduce the cost. They faxed the contracts and I signed and faxed them back. Two weeks later I helped our one tenant install the one system. A week or two later the wife did not want the police coming to the house if/when a false alarm was triggered. I called PA and discovered that the time elapse for a return had expired. Since the tenants in the other units each had cell phones and no land line, we could not set up the alarm systems until a land line was installed. I made multiple requests to return the three unused units to no avail. We have paid $29.95 per unit for three years and never had service, for a loss of $1400. Now we are trying to exit from our 4th and final "service" contract. We have submitted the 60 day advance notice and called two weeks prior to the roll over date and were assured that the account will be closed. So far they have issued two more monthly invoices and advised that the acct rolled over due to having received the 60 day notice late.

Damage Resulting
NO SERVICE DUE TO NO LAND LINE--3 UNITS NEVER USED SERVICE AND RETURN REFUSED $1078. TWO OR MORE FALSE ALARMS TO POLICE BY PAI. POLICE FALSE ALARM FEE--$50 EACH. [NOTE: NO PAI SYSTEM IN SERVICE, YET POLICE WERE DISPATCHED]

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