www.buy.com Complaint

Do not buy - External Hard Drive

uxmal's Picture Reviewed by uxmal
Complaint 		 0

I purchased an external hard drive from buy.com a little over a year and ahalf ago, along with a two year extended replacement warranty (in this case a buy.com gift card. I am having trouble with the drive and initally contacted them on 12/18 about either replacing or reimbursing me under the terms of the warranty. They indicated that they would be sending the labels to return the product within 3 buisness days. Two follow-uop phone calls and an e-mail later, I was told that the labels were processed on 1/2/09 and it would take up to 5 business days for them to reach me, and I have no doubt that it will take weeks before they send the gift card to me. They claim they have world class customer service. World class customer incompetence is more like it!

Was this review helpful to you? Register to participate by writing your own reviews.

CUSTOMERS RESPOND HERE:

Post a reply for this review Post a comment for this review
Write a review about !
Create a support ticket for !
More www.buy.com Reviews and Complaints More www.buy.com reviews, complaints, compliments and support tickets
BUSINESSES RESPOND HERE:

Claim this company Business owners and decision makers: Claim this company
Respond to this review Companies: Respond to this review
Take the pledge Click here to take the pledge




Share This Review

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Comments - Consumers and Companies Connect by Commenting





*Companies: Reply to your Customers here


Add Your Comment:


*Do the math: 8x6 =

This is to ensure you are a human user. Please do the math.

*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

*Email
Privacy policy
We will send your password to this address.
We do not sell or share your email with anyone and only use it to validate you..


More www.buy.com reviews

Similar reviews


[Top]
User:   Password:   Remember     Forgot?

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team