Orbitz.com Complaint

Disaster - Travel Web site

hairbyhope's Picture Reviewed by hairbyhope
Please Improve
0  

This is the email thread........
I called Orbitz and the hotel and gave them my credit card and Orbitz totally screwed the arrangements for our company's employees and did not fax the hotel. I make the reservations for our employees and I will not use Orbitz again. I was disconnected from the phone 3 times and they were very rude every time I called back. Your company and website is terrible. Our employees were left standing in the lobby for a long time and no one would help-the hotel or Orbitz.

Subject: Hotels [Incident:081009-004563]
From Orbitz

Thank you for contacting Orbitz.
I understand you wish to extend the stay at the hotel extended for your company's employee.

I have forwarded your issue to a supervisor and you should expect a response within 24 hours. I apologize for any inconvenience caused and appreciate your patience while this matter is examined. When we do learn of a problem, Orbitz takes immediate action to prevent any future disappointing experiences for our customers.

Sincerely,

Alex
OrbitzTLC Team

Orbitz - Travel Well
www. Orbitz.com Customer 10/09/2008 06:55 PM

Please bring this to the attention of your supervisor and they may contact me.

H.

Dear Orbitz Customer,

Thank you for contacting Orbitz.

I understand that you are not happy with the services provided.

I would like to apologize for the confusion you have encountered.

Sincerely,

Pearl
OrbitzTLC Team

Orbitz - Travel Well
www.Orbitz.com Customer 10/09/2008 05:10 PM


Company: respond to this review Company: Respond to this review
Post a reply for this review Consumer: Post a reply for this review
Write a review about !
Create a support ticket for !
More Orbitz.com Reviews and Complaints More Orbitz.com reviews, complaints, compliments and support tickets




Comments - Consumers and Companies Connect by Commenting

Comment on this review and share your stories, thoughts and advice

Post a comment for this review

*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

*Email
Privacy policy
We will send your password to this address.


*Comment


*Do the math: 2x1 =

This is to ensure you are a human user. Please do the math.

Share This Review

Bookmark/Share this review
Digg   Facebook   Reddit   StumbleUpon   del.icio.us   Google

More Orbitz.com reviews

Similar reviews


[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team