inmod.com Complaint

Disappointing experience - Nuevo Floor Lamp

sunshinegirl's Picture Reviewed by sunshinegirl
Complaint 		 0

I ordered an expensive lamp from them. When we unpacked it, the base was damaged and the cover for the hole from which the cord exits was loose. This is a safety hazard as the cord can rub on the metal edges and be damaged, an issue with children in the house. I sent photos and notified them right away. Be aware that if something is damaged, they expect you to pay to return it, and charge you a restocking fee. The restocking fee makes no sense, because it indicates that they are going to restock a defective item and then send it to someone else? I know of no merchant online who expects a customer to return a defective product at their own expense and pay a restocking fee! If a product is damaged, they pick it up at their own expense.

I want them to pay to have the lamp sent back, and fully refund my money. They offered an exchange for a similar lamp, but then notified me that they no longer carry it.

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