The Tile and Iron Studio Complaint

Disappointing Delivery

Reviewed by keatin15
Please Improve

0

I ordered a hand-made address plaque from the Tile and Iron Studio , for two friends who just got married and are starting a new home. I received an email stating that the company would need longer than I anticipated to produce and ship the item by the requested date (the date of the wedding). I asked if there were any way to move the delivery date forward, as I was trying to have the item in hand by the date of the wedding. I received a short email back from Steve Chwedoruk stating that they would move my order to the front of the line. I never received tracking information or any notification from Tile and Iron stating that my package had finally been shipped. The day before the wedding I called and Steve sent the requested tracking number. Unfortunately for all, the address plaque arrived the day after the wedding, which is also the day after myself and the bride and groom left the delivery state. I'm now faced with the expensive shipping costs to send this heavy item from Michigan to Colorado. I felt it only fair to voice my disappointment to Steve, as he had made it sound as if I would receive the item on schedule. I've only been met with rude and condescending emails and the implication that I'm an "unappreciative" customer in return. This is one customer who will NOT be returning.

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