DirecTV Complaint

Directv overcharged - billing

seacop99's Picture Reviewed by seacop99
Complaint 		 0

Cancelled DirecTv due to poor customer service, poor quality, and poor buisness parctices EVEN THOUGH I knew the cancellation fee would be THREE HUNDRED DOLLARS PLUS.

Making monthly payments on the cancelation fee, I called and authorized DirecTv to charge 40 dollars to my debit card. The following morning I had a charge for 180 dollars to my account.

When I called DirecTV to to complain, the first call I was hung up on, the second call I was told a supervisor was unavailable and there was nothing they could do as I had authorized the paymant, when I asked for copies of the recoreded phone conversation they said they had none, the third call said it would take between 8-16 buisness days to refund the 140.00.

DirecTv is essentially stealing, as they were only authorized 40 dollars. I have filed a complaint with the BBB.

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