direct tv Complaint

lexilee9 says: (3 months ago)

 0

It sounds good, hoping for the day your contract is up but the customer service problem never ends. I waited for the day my contract with Directv would be up also. It came on June 1, 2009. I switch providers and cancelled my service with DTV on July 1, 2009. Several days later while doing my on line bill pay and checking my credit card information. I noticed that DTV had charged my credit card $489 for an early cancellation fee. There are several problems with them doing this. Number one I never gave them permission to charge my account and I had never signed up for auto pay. (Boy this could be a whole other topic for some of you that may have) However; I had in the past paid some invoices using one credit card or another. They got a credit card number by going back into my account and illegally using it. After calling DTV they said it was a mistake and that it would be removed along with an email giving me a credit showing no balance. I waited 10 days to see if the charge had been removed. It wasn't. I then contacted my credit card company starting a dispute. My bank reversed the charge. After contacting DTV Customer Service multiple times I keep getting, You are right and they are SORRY and I even get emails showing a zero balance. But now the calls have started from DTV to collect money that I the cherished customer do not owe. I truly wish I would have never meet DIRECTV and this should be a warning to those already with them or thinking about going with them. This is my first blog, of any type, for those that might think this guy may be a constant blogger.
No False Witness Here.
Truly
Ron Blevins