DirecTV Complaint

Directv (Account no. 17351770)...

KarenTempel's Picture Reviewed by KarenTempel
Complaint 		 0

Directv (Account no. 17351770)
Subject :Deceptive tactics used for unfair billing
Review copy
In April of 2006 I called Directv to discontinue service. The rep told me he would keep me on the books. I did not realize at the time that they would start billing me again after 8 months, if he told me this I did not understand. I have since moved twice, and have not had directv service at either address. All of a sudden I was hit with a bill for $106.63 for service I had not been given. It seems my account was reactivated, had been billed for some time. They cut off my service for non-payment of the bills, but I did not have directv installed. I called customer service, and their solution was that I pay the bill or have my credit rating ruined. They have sent it to a collection agency. I demanded that my account be discontined, and it seems that is not in the company vocabulary. I will NEVER get involved with Directv again.

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vance says: (5 months ago)
 0
So, you admit you were informed of the correct information, you failed to do so, and that's DirecTV's fault? No. The charges are valid. Sucks to be you :)

gfgriepp says: (6 months ago)
 0
30 Months of Fraudulent Billing!
Wednesday, May 27, 2009 10:50 a.m.

Called and spoke to David (U2631) at DIRECTV he informed me Amanda would return my call within 2 hours.
Amanda (R9631) at DIRECTV called offered me 60 days credit I politely refused and again informed that I would be suing in small claims court and filing criminal charges for unauthorized use of a credit card. Amanda kept telling me that DIRECTV had spoken with me and I had not called DIRECTV to confirm the disconnect and that DIRECTV had billed me for approximately 30 months before I noticed. I stressed to Amanda that I had never been contacted by DIRECTV after my initial E-mail in July, 2006 and that I had never spoken to DIRECTV about this account until February 24, 2009 when I discovered the fraudulent billing.

DIRECTVs position appears to be that I did not catch DIRECTV soon enough so DIRECTV intends to keep most of the funds that DIRECTV fraudulently removed from my bank account and that I did not catch DIRECTV quickly enough. The approximately $100 credit DIRECTV offered does not equal the approximately $1600 dollars DIRECTV obtained fraudulently.




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