direct tv Complaint

Direct tv customer service - direct tv hdtv box

tammiecorcoran's Picture Reviewed by tammiecorcoran
Complaint
 0

I was at first happy to get Direct TV and my experience went down from there. I now find that my High Definition (which I'm charged an extra 10 bucks a month for) doesn't work and I am expected to pay to have THEIR equipment fixed. They never told me this when I signed up. Why should I pay to fix something I do not own? It's bad enough I have to pay high rental fees for the equipment each month, but to pay to fix it too? This is unreal. We need choice in this area. There's nowhere to go because Comcast is even worse.

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gfgriepp says: (6 months ago)
 0
30 Months of Fraudulent Billing!
Wednesday, May 27, 2009 10:50 a.m.

Called and spoke to David (U2631) at DIRECTV he informed me Amanda would return my call within 2 hours.
Amanda (R9631) at DIRECTV called offered me 60 days credit I politely refused and again informed that I would be suing in small claims court and filing criminal charges for unauthorized use of a credit card. Amanda kept telling me that DIRECTV had spoken with me and I had not called DIRECTV to confirm the disconnect and that DIRECTV had billed me for approximately 30 months before I noticed. I stressed to Amanda that I had never been contacted by DIRECTV after my initial E-mail in July, 2006 and that I had never spoken to DIRECTV about this account until February 24, 2009 when I discovered the fraudulent billing.

DIRECTVs position appears to be that I did not catch DIRECTV soon enough so DIRECTV intends to keep most of the funds that DIRECTV fraudulently removed from my bank account and that I did not catch DIRECTV quickly enough. The approximately $100 credit DIRECTV offered does not equal the approximately $1600 dollars DIRECTV obtained fraudulently.

dperks63 says: (6 months ago)
 0
Did they tell you that you were purchasing the box? That's what they told me and i paid $155 for it! Now i'm being billed $5.00 a month lease fee??? Scammers! I'm going to court!




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