directv Complaint

Direct tv customer service

Reviewed by mhoran7
Complaint

The Direct TV service was good, but the way they do business is like "snake oil". They did convince me to change from Time Warner by advertising a special rate. I called and started service over the "phone". From the start, this has been an experience I want to soon forget. At first, they wanted over $ 100.00 for the install. Secondly, my bill kept coming in "zero" balance. i got curious and starting checking and found they were charging my credit card and without my permission. I then found they were overcharging me based on the rate they said I would be charged. I tried for 2 months to correct the issue, but they just would not listen. I cancelled the service and now am arguing about months of service I did not use and early termination fees. They suck you in and take advantage when you're not looking. Consumers beware of "snake oil salesman" and the companies they represent. This one is definitely one to avoid at all costs.

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Comments - Consumers and Companies Connect by Commenting

gfgriepp says: (10 months ago)

30 Months of Fraudulent Billing!
Wednesday, May 27, 2009 10:50 a.m.

Called and spoke to David (U2631) at DIRECTV he informed me Amanda would return my call within 2 hours.
Amanda (R9631) at DIRECTV called offered me 60 days credit I politely refused and again informed that I would be suing in small claims court and filing criminal charges for unauthorized use of a credit card. Amanda kept telling me that DIRECTV had spoken with me and I had not called DIRECTV to confirm the disconnect and that DIRECTV had billed me for approximately 30 months before I noticed. I stressed to Amanda that I had never been contacted by DIRECTV after my initial E-mail in July, 2006 and that I had never spoken to DIRECTV about this account until February 24, 2009 when I discovered the fraudulent billing.

DIRECTVs position appears to be that I did not catch DIRECTV soon enough so DIRECTV intends to keep most of the funds that DIRECTV fraudulently removed from my bank account and that I did not catch DIRECTV quickly enough. The approximately $100 credit DIRECTV offered does not equal the approximately $1600 dollars DIRECTV obtained fraudulently.

Larry09 says: (10 months ago)

If it helps here is the phone number for the president of Direct TV call it 1-800-666-4388

Larry09 says: (10 months ago)

If it helps here is the phone number for the president of Direct TV call it 1-800-666-4388

Larry09 says: (10 months ago)

If it helps here is the phone number for the president of Direct TV call it 1-800-666-4388

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