Sears Repair Center Complaint

Direct phone number for Sears complaints - sears repair

cgraser's Picture Reviewed by cgraser
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I can't even tell you how angry I am with Sears repair, 2 missed appointments, & several hours on the phone getting the run around. But here is the direct number for the escalation dept. This is above customer service, they are worthless. 1 800 326 8738... More...





Comments - Consumers and Companies Connect by Commenting


sweetipie says: (3 days ago)
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when i first got my washer and dryer from sears, in the first week i didnt know exactly how to set the dials on what i wanted, so i called sears and a woman came out and all it was to start the machine you had to pull the knob out. she charged me a full service call like 70 some dollars. the washer i have to run on low cause the other settings it seems like the thing is going to explode. im not caLLING SEARS TO FIX IT THO. also when i asked them if they deliver a microwave[cause im alone] so you know what thewy will charge? 65 dollars. do you believe this?. no more sears for me.

sam321321 says: (3 months ago)
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if you get a call form the phone number: 559-790-3522, do not pick up... is a marketing company...

tyquiengco says: (5 months ago)
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Need a response.

tyquiengco says: (5 months ago)
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I have a complaint and suggestion to make. Today, 8/19/08, I had an appointment for a technician to come to my house to fix the soap dispenser on my 1 week old dishwasher. The appointment was from 7a.m. - 12 noon. I waited all morning, and at 11:45 a.m. (8/19/08), the technician called to let me know that he will come late to my residence, and that he will be there between 12:30 - 1p.m. This is uncall for because I have a job too, and cannot wait for the technician after the scheduled time. The technician should have the courtesy to inform me that the job that he was doing before my appointment is taking longer than scheduled. That was inconsiderate on the technician's part. I am suggesting that the SEARS technician should be trained and be trained on courtesy and good customer service -- to inform the customer that the technician is not be able to make it to their scheduled appointment --- not 15 minutes before the scheduled appointment.

Also, the service department where I placed my appointment needs training on how to provide good customer service.



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