direct tv Complaint

Direct TV is the worst company I...

Reviewed by SecrenaErwin
Complaint

Direct TV is the worst company I have ever dealt with. I signed up for the "insurance plan" a receiver goes bad, we send it back, no problems right. Wrong. I call to see when our contract is up, they tell me it's been extended because I sent the bad receiver back. I proceeded to tell them that I signed nothing, or read nothing stating that my contract would be extended if there products were faulty. I was told that it was our fault because we damaged our receiver. I asked what date we called to make the complaint about the receiver, 9-12, they say, what date did the warehouse examine the "damaged" receiver, 9-12 they say, amazing they examined it psychically and found that I had damaged it. They then stated that it was on the back of the work order that I had signed when they initially installed that if I sent it back it would extend my contract and it was my own fault because I didn't read it. I said I wanted a copy of the signed work order, I was told it was to be mailed immediately. Good bye's were said. I then went hunting for the work order, I found it and low and behold the back was blank, so I called them back. wowzers, there was a big mistake and because the receiver was leased and it was exchanged for a leased one, the contract should have never been extended. They did push the contract back to the original date. Bad, bad, bad direct tv.

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