direct tv Complaint

Direct TV

patcowart's Picture Reviewed by patcowart
Complaint 		 0

I recived an ad in the mail from Direct TV with my name on it. I could recieve cableTV 150 channels free showtime free installation and no install. I needed to save money so I called the 800 no. and set up an account with customer service. The set up chaqrge was $21.00 (?) When I receved my first bill it was for $189.00 I waS CHARGED FOR AN UP GRADE i DID NOT ORDER CHARGED FOR SHOWTIME THAT WAS SOPPOSED TO BE FREE AND did not recieve any rebates I did not know about lthat was in fine print on the add.This was my first call to Direct TV to strighten things out. I went on line 3 times and could not get through to order my rebate the 4 th time I got through.My next bill came in it was fro 147.00 I payed it For 2 mo. No rebate. I called customer service They told me what to do on line to get my rebate. I went on line and could not get through for the 4th time I sent them an email(that they recieved) aND TOLD THEM if I didn't give me my rebate the add promised I would cancel my contract. My next bill was for 74.00 I called agin (the 6 th call) my rebate had not been given. I then cancled my contract and told them they did not keep there part of the agreement. THEY CGARGED MY DEBIT $555.37 ON OCT 10,2009
CAN ANYONE HELP ME? EMAIL patcowart@gmail.com

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