direct tv Complaint

Direct TV - Awful Customer Service

sparkplug's Picture Reviewed by sparkplug
Complaint 		 0

Cancelled by Dad's subscripton to Direct TV . One week later, Direct TV charged a $300 early cancellation fee to my credit card. I had purchased their service as a gift for my father and then we transfered the account over to his name. Direct TV rep said I was charged because he ordered a second HD receiver in January. Direct TV automatically will add another year to your contract if you do that, but not tell you about it (maybe it's in fine print). I told DT rep that his HD receiver was switch out by the installer. We did not request a new receiver. She said we were charged because the account did not have the protection plan. I corrected her and said we do have that and told her to research the account. She did and said that the charge would be removed from my credit within 72 hours. Their error caused my bank account to be overdraw. I asked DT rep if they would pay any over draft charges that I might incur. She said I would have to fax a copy of my bank statement showing the charges and only then would they reimburse me. Never, ever, not even once did she offer me an apology or say I am sorry. So unprofessional. Finally, she asked if she could help me with anything else? These reps are low paying robots, who only read from a script and make our lives miserable. Beware, be very careful if you have Direct TV or are even thinking about subscribing. Ask them alot of questions, get things in writing and speak back.

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