DirecTV Complaint

DirecTV customer service simply...

BillDrew's Picture Reviewed by BillDrew
Complaint 		 0

DirecTV customer service simply sucks! You get someone in the Phillipines and can never speak to a supervisor. We switched to DishNet because DirecTV kept nickel and dimeing us to death! We are owed a refund for the balance of our service. Every time we call about it they tell us it will be six weeks before we see it. It has now been over three months.

The reception over their satellight system also sucks. It takes two dishes to get local TV!

Does anyone have any ideas on what old DirecTV dishes can be used for?

GO DISHNet!!!!

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gfgriepp says: (6 months ago)
 0
30 Months of Fraudulent Billing!
Wednesday, May 27, 2009 10:50 a.m.

Called and spoke to David (U2631) at DIRECTV he informed me Amanda would return my call within 2 hours.
Amanda (R9631) at DIRECTV called offered me 60 days credit I politely refused and again informed that I would be suing in small claims court and filing criminal charges for unauthorized use of a credit card. Amanda kept telling me that DIRECTV had spoken with me and I had not called DIRECTV to confirm the disconnect and that DIRECTV had billed me for approximately 30 months before I noticed. I stressed to Amanda that I had never been contacted by DIRECTV after my initial E-mail in July, 2006 and that I had never spoken to DIRECTV about this account until February 24, 2009 when I discovered the fraudulent billing.

DIRECTVs position appears to be that I did not catch DIRECTV soon enough so DIRECTV intends to keep most of the funds that DIRECTV fraudulently removed from my bank account and that I did not catch DIRECTV quickly enough. The approximately $100 credit DIRECTV offered does not equal the approximately $1600 dollars DIRECTV obtained fraudulently.




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