DirecTV Complaint

DirecTV - Customer Service

susanalex's Picture Reviewed by susanalex
Complaint 		 0

I decided to disconnect my service with Directv because the monthly fee was just killing me for reruns. I called and found out my disconnect fee would be $120. Great. They send me the boxes, and I send them back their receivers. The same day they get the recievers they take a $270 withdrawal from my bank account. The withdrawal was absolutely unauthorized! The only way they got the card was that I had used it to pay my bill some prior month. I never allowed them to do direct withdrawal. I had even called them and TOLD them the receivers were shipped. The thieves took my money and now they refuse to return it!! I was told by a Matt who claimed to be a supervisor that they would return it "soon". When the F**K is SOON?? I am so angry, and I am thinking of contacting the attorney generals office to file a complaint. DO NOT DO BUSINESS WITH DIRECTV!!!

Was this review helpful to you? Register to participate by writing your own reviews.

CUSTOMERS RESPOND HERE:

Post a reply for this review Post a comment for this review
Write a review about !
Create a support ticket for !
More DirecTV Reviews and Complaints More DirecTV reviews, complaints, compliments and support tickets
BUSINESSES RESPOND HERE:

Claim this company Business owners and decision makers: Claim this company
Respond to this review Companies: Respond to this review
Take the pledge Click here to take the pledge




Share This Review

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Comments - Consumers and Companies Connect by Commenting


gfgriepp says: (6 months ago)
 0
30 Months of Fraudulent Billing!
Wednesday, May 27, 2009 10:50 a.m.

Called and spoke to David (U2631) at DIRECTV he informed me Amanda would return my call within 2 hours.
Amanda (R9631) at DIRECTV called offered me 60 days credit I politely refused and again informed that I would be suing in small claims court and filing criminal charges for unauthorized use of a credit card. Amanda kept telling me that DIRECTV had spoken with me and I had not called DIRECTV to confirm the disconnect and that DIRECTV had billed me for approximately 30 months before I noticed. I stressed to Amanda that I had never been contacted by DIRECTV after my initial E-mail in July, 2006 and that I had never spoken to DIRECTV about this account until February 24, 2009 when I discovered the fraudulent billing.

DIRECTVs position appears to be that I did not catch DIRECTV soon enough so DIRECTV intends to keep most of the funds that DIRECTV fraudulently removed from my bank account and that I did not catch DIRECTV quickly enough. The approximately $100 credit DIRECTV offered does not equal the approximately $1600 dollars DIRECTV obtained fraudulently.

read says: (1 year ago)
 0
Please read your contract. It's just pure laziness. Pay your bills, and watch your tv. But most of all, READ the darn contract!




*Companies: Reply to your Customers here


Add Your Comment:


*Do the math: 7+2 =

This is to ensure you are a human user. Please do the math.

*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

*Email
Privacy policy
We will send your password to this address.
We do not sell or share your email with anyone and only use it to validate you..


More DirecTV reviews

Similar reviews


[Top]
User:   Password:   Remember     Forgot?

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team