DirecTV Complaint

Direc TV Bait & Switch

Dano's Picture Reviewed by Dano
Please Improve 		0  

I canceled my DirecTV account 3 weeks into the service because I was lead to believe the cancellation fee was a flat fee of $20 at the time of sign up by the sales representative on the phone. When I got my bill, I realized this was not the case, tried to communicate... More...





Comments - Consumers and Companies Connect by Commenting


buzzbag says: (6 months ago)
0  
I lost my satellite signal again after signing up for their HD service. After signing up for their HD service I lose the signal much more often.

So tonight was the last straw. I call them up and they first thing they want to do is sell a protection package. That way if something goes wrong they won't charge $80 to fix a problem. A package is "only" $6 per month.

One question I have: Why am I being forced to but a "Protection Package?"

Then after getting a little steamed I ask to cancell my subscription. Then I'am informed that I need to pay a fee of $380 due to upgrading to HD.

I ask where does it say such and they tell me it is in the contract. I ask where is the contract because I don't see in my folder such.

Then I'm told it is on our website.

Uh? What?

Robert L. Noe



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