DirecTV Complaint

Direc TV Bait & Switch

Dano's Picture Reviewed by Dano
Complaint 		 0

I canceled my DirecTV account 3 weeks into the service because I was lead to believe the cancellation fee was a flat fee of $20 at the time of sign up by the sales representative on the phone. When I got my bill, I realized this was not the case, tried to communicate to the company of the problem, was told too bad basically even tho there is no one you can talk to who can help you. I canceled because I felt the victim of bait and switch and they are still going after me for the money which is over $320. I now have health issues...

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buzzbag says: (1 year ago)
 0
I lost my satellite signal again after signing up for their HD service. After signing up for their HD service I lose the signal much more often.

So tonight was the last straw. I call them up and they first thing they want to do is sell a protection package. That way if something goes wrong they won't charge $80 to fix a problem. A package is "only" $6 per month.

One question I have: Why am I being forced to but a "Protection Package?"

Then after getting a little steamed I ask to cancell my subscription. Then I'am informed that I need to pay a fee of $380 due to upgrading to HD.

I ask where does it say such and they tell me it is in the contract. I ask where is the contract because I don't see in my folder such.

Then I'm told it is on our website.

Uh? What?

Robert L. Noe




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