DELL CUSTOMER SERVICE Complaint

Dell customer service Where Are You Hiding - Virus Protector

byugirl224's Picture Reviewed by byugirl224
Complaint 		 0

I am so frustrated right now I can hardly type. Everytime I call customer service and I mean everytime the wait is horrendous. My last wonderous experience was with tech located somewhere in the southern hemisphere. I could not understand him and he was very curt with me. He ended up selling me two virus protectors, charged my bank account with both. As soon as I realized what he did, I advised him. He stated he would credit my bank account right then. Not true. I have made at least 10 phone calls trying to get one of the virus protectors cancelled and get credit on my credit card. To date, I have no results. DELL GET SOME ENGLISH SPEAKING AMERICANS AND MAKE YOURSELFS ACCESSIBLE TO THE REST OF YOUR CUSTOMERS. I will never never never purchase another Dell computer again.

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poc65 says: (5 months ago)
 0
If you are frustrated like me about getting nowhere with the overseas customer service department of Dell try contacting someone higher up the chain. In Australia call 13 33 55, choose option 4 and put in 5553. A lovely man named Charles should be able to help.




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