Dell Computer Complaint

tibi says: (8 months ago)

 0

My new Dell computer, still in warranty, was unstable running on Microsoft Vista 64 bits. On 03 March 2009 I called Dell to ask for a change to Vista 32 bits. They told me that I will be charged for the new CD, I agreed, the confirmation number of our transaction is 656125816. A week after I received 2 CD-s with Microsoft Vista 32 bits, and I realized that Dell charged me two times. I called Dell on 25 March 2009 asking for a refund, and telling them that I will send the extra CD, unaltered, unopened, back to them. One representative and his manager told me that they cannot reimburse me because 21 days have passed after the transaction day, and that Dell's policy is that if the customer is not satisfied with the product he/she can return and be reimbursed only within 21 days. I told Dell's representatives that in this case 1) it is about Dell's mistake and 2) there is no question of satisfaction, I received the same CD twice.