Dell Computer Complaint

Dell Computer reliability - Inspiron 531

Reviewed by tonykay
Complaint

I bought a Dell Inspiron 531 with Vista Premium about a year and a half ago. I have spent so much time on the phone talking to dell technicians about the constantly occuring problems, so that I am about ready to go to Apple PC's. I had hardware extended warranty, so all of my problems became software problems. I bought software extended warranty, and now they are "hardware related software" problems. Several times the solution has been to reload all the software, meaning who knows how many hours saving everything, risking losing stuff, and then reloading everything. The first time this was recommended by atechnician on a previous problem I found a software technician that implemented a simple fix. I have several specific complaints
1. I cannot find a Dell representative with any authority that will deal with the problem. You can't get by the overseas technicians.
2. There is a real language barrier, even though the technicians you are dealing with "speak English".
3. I have a relatively new computer that would have been handled by "lemon laws" if it was a car. Dell, replace my PC with one that works reliably.

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ergonoid says: (5 months ago)

Ditto on the Dell experience and multiply it by 10. I have unquestionably spent 10s of hours on-line and on the phone regarding my extended warranty on a broken computer. Dell makes it as difficult as possible to resolve - even when you get a real person based in Texas: that person is surly, condescending and will likely not resolve the issue. I've been working this for 4 months. "Cave cavit." Dell is not honorable, but quick to keep your money. If Dell fails, I won't shed a tear and support any action to correct their business practices.

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DetailsReview Rating: 1 out of 5
Reviewed By: tonykay
Company: Dell Computer
Product: Inspiron 531
Date Added: 5 months ago

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Dell Computer Complaint