Dell Computer Complaint

Dell Can't Fix a Simple Problem - Return shipping problem

eureka's Picture Reviewed by eureka
Complaint 		 0

I just finished calling Dell to fix a simple shipping problem. Nine transfers and three hours later they could not figure out how to fix it. The facts are as follows. Son bought Dell laptop about 3 years ago while living in CA. Son now living in UT shipped laptop to Dell for repair and gave Dell his UT address for return shipping. Dell sends laptop to CA anyway. Son calls Dell to get it shipped correctly. Since I am not home during the days for pick-up Dell asks that I leave Laptop box out in front of house for between one to three days and FedEx come by. It is not acceptable to leave a laptop out for up to 3 days unattended so I called Dell to arrange for me to drop off the box at a FedEx Store and have it shipped immediately. FOR THREE HOURS AND NINE CALL TRANSFERS TO DIFFERENT DEPARTMENTS, A DELL SUPERVISOR TRIES TO TELL ME IT IS NOT POSSIBLE TO TAKE IT TO A FEDEX DEPOT AND SHIP TO MY SON AT THERE EXPENSE - HIS FORM HE MUST FILL OUT REQUIRES HE PUT THE ADDRESS WHERE I AM AT.
I gave up, hung up and paid the shipping myself. Dell Cumstomer service can't figure a way to have me drop of to their shipper, send to where it should have gone in the first place, and for them to pay the shipping bill -makes me wonder how get anything done.

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