dazzlewhite Complaint
Dazzle White Pro is a FRAUD! - Dazzle White Pro
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Reviewed by itsmanojk1 Complaint |
  0 |
After one month I see a charge of $59 and additional charges of $9 and £3 for exchange rate conversions. When I enquired with Dazzle White, they are telling that the terms and conditions of the trial period mentions that I'll be charged this amount after the trial period if I don't cancel it by calling their customer care.
This is cheating. They have hidden this information somewhere and now they are saying they can't refund as the product is already shipped. They agreed to cancel any future charges.
They are big cheaters. There is warning message against this fraudster all over internet, I should have checked it before trying out. Please beware of this fraud company.
I've also asked my bank to blacklist them.
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Comments - Consumers and Companies Connect by Commenting
0 Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
0 I so agree - they then do not comment when the other charges from fake companies like pristinhlth, elitepack, ezykit etc and they obviously have other complaints about the same thing and they dont give any help in this and they obviously havent fixed their website if they try and claim that its not their fault - then why dont they ensure this doesnt happen again and again and again etc???
0 Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our
customers’ .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to
be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer
you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions
you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and
we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our
customers’ .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to
be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer
you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions
you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and
we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
0 Please wait for a site operator to respond.
You are now chatting with 'Julian'
Julian: Hello and welcome to DazzleSmile. I'll be your live operator today. May I know with whom I am chatting with?
you: Imran Abdulla
you: Hi
you: and you're?
Julian: Hi, are you here to place an order?
you: Not really, just want to know why you guys have charged my account for something I haven't received or ordered in the first place
you: $79.28 I believe
Julian: Could you please provide me with your full name, email address and postal/zip code, so that I can pull up your details?
you: Imran Abdulla
you: imran.abdulla@gmail.com
Julian: One moment please while I locate your account information.
you: 58 Waghorn Street, London. SE15 4JZ
you: Thanks
Julian: We are not sending you anymore Dazzle Smile. What we have charged $79.28 is for the first month supply of product that has been already shipped to you as it's clearly stated on our terms and conditions that you agreed to prior to ordering on order confirmation page.
you: No, I clearly remember that I opted out of the subscription
Julian: Please review the Terms and Conditions which you had indicated that you had read and agreed to before placing your order:
Julian: http://www.dazzlesmilepro.com/terms-and-conditions.php
Julian: I apologize, but everything is clearly stated in our terms & conditions that you will be charged for the first month supply after 14 days.
you: and ordered a one time item which was wee and useless tube that arrived on the 1st of September
you: .........if you do not cancel within 15 days which i did
Julian: Your trial shipment was a full month supply with a 14-day trial period. If you choose not to return your package before the end of the trial period, you will be charged just $79.28 for the package.
you: Could you check your records and pull up my opt out/ cancellation to subscription please/
Julian: You have been removed from the auto ship program and you will not be receiving any further shipments. As per the Terms and Conditions you agreed to before placing your order, your card has been charged the discounted rate of $79.28 for the first shipment of Dazzle Smile Teeth Whitening after the completion of the trial period.
Julian: Your cancellation # is
Julian: 466243
you: I've read about your scam on several consumer watchdog sites, trust me I have every intention of suing your company for fraudulent and unauthorized access to my account unless you refund the full amount plus transaction charges from my card provider http://www.ripoffreport.com/Home-HealthCare/Dazzle-Smile/dazzle-smile-pristinehlth-whi-d42c4.htm http://www.complaintsboard.com/bycompany/dazzlewhitesbeutyclubpristinehlth-a175289.html http://www.comparestoreprices.co.uk/answer.asp?q=Where+can+I+buy+Dazzle+White+in+the+UK%3F
Julian: We're most certainly not a scam company. I sincerely apologize if there has been a misunderstanding or a lapse in our obligation to our customer.
you: Surely there has been, now you must admit not all these people are bonkerz?There must be something you're not doing right if anything?#http://whocallsme.com/Phone-Number.aspx/8666764122
you: I'm not accusing you of being a scam company and I really am not interested in knowing that, all I want is to be refunded the amount that you guys have debited my account without authorization, before I pursue legal action on grounds of unauthorized access, fraud and neglect of opt out policy
Julian: We are unable to process return requests via live chat because of privacy and security reasons.
Julian: Please contact our member support staff at our toll-free number for all return information:
Julian: The number to call is 0-808-120-1987. They are available 5:00 AM – 8:00 PM (MST) Monday to Friday. On Saturdays, they are open from 8:00 AM – 5:00 PM (MST). They are closed on Sundays.
you: Please Julian, I am trying to resolve this error in the simplest way possible. Your customer services numbers have reputation for not being answered for 30 -40 minutes ........ and I can provide more links where furthermore disgusted customers have shared their horrendous experience with your customer services
Julian: We apologize for the inconvenience. Due to unusually high demand for our phone support department our wait times are longer than normal.
you: Thanks for your information, I take out of this conversation a recording of this chat at my attempt to resolve this issue but unfortunately you leave me no choice but to pursue your firm legally; DazzleWhites, eazykit, Pristinhlth and all other company names used by Dazzle for carrying out unauthorized transactions
Your chat transcript will be sent to imran.abdulla@gmail.com at the end of your chat.
Julian: Please call us and they will assist you further in this regard.
you: Are you going to re-imburse call charges from UK?
Julian: Hello and welcome to DazzleSmile. I'll be your live operator today. May I know with whom I am chatting with?
Julian: The number to call is 0-808-120-1987 and that's a toll free number so you will not charged for the call.
you: Julian: Hello and welcome to DazzleSmile. I'll be your live operator today. May I know with whom I am chatting with?.............. Thanks for sharing the same template even before I exit. Total disregard of my concerns!
Julian: Whoops.. Please disregard that last welcome message, however you are still welcome.
you: Thanks anyway, I'm sure you get enough grief as it is.
Julian: Thank you very much for chatting with us today. We hope the rest of your day is an excellent one.
Julian: Please feel free to come back for any further assistance.
Your chat transcript will be sent to imran.abdulla@gmail.com at the end of your chat.
You are now chatting with 'Julian'
Julian: Hello and welcome to DazzleSmile. I'll be your live operator today. May I know with whom I am chatting with?
you: Imran Abdulla
you: Hi
you: and you're?
Julian: Hi, are you here to place an order?
you: Not really, just want to know why you guys have charged my account for something I haven't received or ordered in the first place
you: $79.28 I believe
Julian: Could you please provide me with your full name, email address and postal/zip code, so that I can pull up your details?
you: Imran Abdulla
you: imran.abdulla@gmail.com
Julian: One moment please while I locate your account information.
you: 58 Waghorn Street, London. SE15 4JZ
you: Thanks
Julian: We are not sending you anymore Dazzle Smile. What we have charged $79.28 is for the first month supply of product that has been already shipped to you as it's clearly stated on our terms and conditions that you agreed to prior to ordering on order confirmation page.
you: No, I clearly remember that I opted out of the subscription
Julian: Please review the Terms and Conditions which you had indicated that you had read and agreed to before placing your order:
Julian: http://www.dazzlesmilepro.com/terms-and-conditions.php
Julian: I apologize, but everything is clearly stated in our terms & conditions that you will be charged for the first month supply after 14 days.
you: and ordered a one time item which was wee and useless tube that arrived on the 1st of September
you: .........if you do not cancel within 15 days which i did
Julian: Your trial shipment was a full month supply with a 14-day trial period. If you choose not to return your package before the end of the trial period, you will be charged just $79.28 for the package.
you: Could you check your records and pull up my opt out/ cancellation to subscription please/
Julian: You have been removed from the auto ship program and you will not be receiving any further shipments. As per the Terms and Conditions you agreed to before placing your order, your card has been charged the discounted rate of $79.28 for the first shipment of Dazzle Smile Teeth Whitening after the completion of the trial period.
Julian: Your cancellation # is
Julian: 466243
you: I've read about your scam on several consumer watchdog sites, trust me I have every intention of suing your company for fraudulent and unauthorized access to my account unless you refund the full amount plus transaction charges from my card provider http://www.ripoffreport.com/Home-HealthCare/Dazzle-Smile/dazzle-smile-pristinehlth-whi-d42c4.htm http://www.complaintsboard.com/bycompany/dazzlewhitesbeutyclubpristinehlth-a175289.html http://www.comparestoreprices.co.uk/answer.asp?q=Where+can+I+buy+Dazzle+White+in+the+UK%3F
Julian: We're most certainly not a scam company. I sincerely apologize if there has been a misunderstanding or a lapse in our obligation to our customer.
you: Surely there has been, now you must admit not all these people are bonkerz?There must be something you're not doing right if anything?#http://whocallsme.com/Phone-Number.aspx/8666764122
you: I'm not accusing you of being a scam company and I really am not interested in knowing that, all I want is to be refunded the amount that you guys have debited my account without authorization, before I pursue legal action on grounds of unauthorized access, fraud and neglect of opt out policy
Julian: We are unable to process return requests via live chat because of privacy and security reasons.
Julian: Please contact our member support staff at our toll-free number for all return information:
Julian: The number to call is 0-808-120-1987. They are available 5:00 AM – 8:00 PM (MST) Monday to Friday. On Saturdays, they are open from 8:00 AM – 5:00 PM (MST). They are closed on Sundays.
you: Please Julian, I am trying to resolve this error in the simplest way possible. Your customer services numbers have reputation for not being answered for 30 -40 minutes ........ and I can provide more links where furthermore disgusted customers have shared their horrendous experience with your customer services
Julian: We apologize for the inconvenience. Due to unusually high demand for our phone support department our wait times are longer than normal.
you: Thanks for your information, I take out of this conversation a recording of this chat at my attempt to resolve this issue but unfortunately you leave me no choice but to pursue your firm legally; DazzleWhites, eazykit, Pristinhlth and all other company names used by Dazzle for carrying out unauthorized transactions
Your chat transcript will be sent to imran.abdulla@gmail.com at the end of your chat.
Julian: Please call us and they will assist you further in this regard.
you: Are you going to re-imburse call charges from UK?
Julian: Hello and welcome to DazzleSmile. I'll be your live operator today. May I know with whom I am chatting with?
Julian: The number to call is 0-808-120-1987 and that's a toll free number so you will not charged for the call.
you: Julian: Hello and welcome to DazzleSmile. I'll be your live operator today. May I know with whom I am chatting with?.............. Thanks for sharing the same template even before I exit. Total disregard of my concerns!
Julian: Whoops.. Please disregard that last welcome message, however you are still welcome.
you: Thanks anyway, I'm sure you get enough grief as it is.
Julian: Thank you very much for chatting with us today. We hope the rest of your day is an excellent one.
Julian: Please feel free to come back for any further assistance.
Your chat transcript will be sent to imran.abdulla@gmail.com at the end of your chat.
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers’ .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers’ .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
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If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,