Darcars Volvo Complaint

Darcars Gets an F! - Pre-owned Certified Sales

lspahr's Picture Reviewed by lspahr
Complaint 		 0

I purchased my 2003 Volvo from Darcars on 12/29/06. I purchased an extended warranty at the same time (for $982). Fast forward 2 years. When my current dealership (Bill Gray Volvo) attempted to collect payment due from the purchased extended warranty they were told no such warranty existed. When I called Darcars, my file couldn’t even be found for a few days. I’ll spare you the full details of my 30+ calls and daily documentation. The bottom line was Darcars failed to submit the warranty in 2006. Further, they have no system to identify and correct such error. I find that outrageous. I seriously question how many other times this has happened with unsuspecting customers.

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