Northwest Airlines Complaint

Damaged and Stolen Property - Baggage Handling

Reviewed by wjrodatz
Complaint

On Saturday, November 15th, I flew from

Greenville/Spartanburg (GSP) to LAX with a layover in Memphis (MEM). Upon arriving at my hotel in LA, I pulled my laptop out and discovered that the LCD (i.e. screen) had been shattered. In fact, every piece of electronic gear in my bag was smashed including my calculator. I 'curb sided' my

computer bag in Greenville because it would not fit into an overhead

storage compartment. The flight from Greenville to Memphis involved a small commuter jet with overhead bins that barely holds a woman's purse.

Upon examining the contents of my computer bag at the hotel, I also noticed an impact point (i.e dent) on the face of the calculator. I now realize that the only way such a dent could have occurred is if it were

removed and struck against a solid object. The calculator fits into

a soft carrying case and is well insulated by the rugged computer bag.

The laptop fits into a convenient carrying case which in turn, fits into
the laptop bag. Both the laptop and the calculator are well insulated

and would probably easily escape damage even if the bag were thrown from
the plane unto the concrete.
When the North West baggage handlers brought the curb-sided bags to the

jet bridge, I noticed that the zipper (which hides the retractable

handle) was closed. I did NOT close the zipper. I never zip it

closed. I should also point out that the passengers that were waiting

for their bags on the jet bridge that day were complaining that the baggage

handlers were significantly slow in getting our bags. It took

approximately 15 to 20 minutes for the handlers to retrieve our bags.

By that time, even the flight crew had left the plane. When I looked

out the window on the jet bridge, I saw four or five baggage handlers

peering into the cargo hold of the plane. No bags were coming out of

the plane.

Then on January 12, 2009 I traveled via NWA again from Greenville, South Carolina (GSP) to Allentown, PA (ABE) with a lay-over in Detroit.
Upon arriving at the Allentown Airport, I noticed the zippers on my

computer bag were in different positions then when I had curb-sided it

in Detroit. Before leaving the gate at Allentown, I inspected every

compartment of my bag and found that my 'memory stick' was missing. A

'memory stick' is a small portable storage device with a USB type

connection that allows data transfer between a PC/laptop and the storage
device itself.

This incident involves the same computer bag as the November 15th flight. I brought my laptop and other electronic gear on-board with me before curb-siding my computer bag. (Oppps...I forgot my memory stick). With my electronic gear removed, I had assumed that the November 15th incident was unlikely to be repeated. So much for assumptions.

Both of these incidents were reported to NWA (Case Number: 6961545 and Case: 6618425). Both incidents were handled by the same NWA employee. This NWA employee was quick to inform me "that the tariffs or Conditions of Contract which govern checked luggage and claims specifically excludes liability for photographic or electronic equipment."

I don't want NWA's money. I want the baggage handlers that damaged and stole my property to be fired and possibly prosecuted. I don't believe that the airline has made any effort to identify these employees.

Its only reasonable to assume that I'm not the first passenger that have had their curb-sided property damaged and stolen. Some of these baggage handlers may have a long and sad history of inflicting damage on passenger's property and I strongly believe that these employees constitute a security risk for all passengers. Can NWA assure the flying public that the harmful actions of their employees are limited to just personal property?

My bag was singled out because it was not a 'standard suitcase'. The NWA baggage handlers were able to quickly identify it and the zippers made it easy for quick access.

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DetailsReview Rating: 1 out of 5
Reviewed By: wjrodatz
Company: Northwest Airlines
Product: Baggage Handling
Date Added: 9 months ago

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Northwest Airlines Complaint