direct tv Complaint

Reviewed by LeNurse
Complaint

0

I was trying to lower my monthly bills. I had cable and internet for $80.
I found this ad for direct.tv for a monthly bill of $29.99. I went online and read up on it. Sounded like a good deal. The guy came out on Christmas eve and did the install. I get the bill and it's for $69.75. I call and they say I have to go online and do the rebates which will bring me down to $53....(me)what about the $29.99...(them) oh that's the other package (me)but that's the package I wanted (them) but we gave you an HD/DVR receiver so that's the package you have...(me) that's too much, I did this to save money, please drop me down to the $29.99 as requested...(them) we can't do that because you have the receiver you have that plan for 2 years...(me)2 years??? (them) yeah, it was in the fine print (me) so cancel my service (them) sure that will cost $460 - also in fine print.

A company has the capability to automatically lower your rate and give the rebates monthly without the customers jumping through hoops to go online to another site and activating or having to call to get the rebate. If you're offering your new customers a deal, then give them a deal, don't make them jump through hoops to get it.

OK, I've had this service less than 2 weeks. They installed Christmas eve and they told me I would have to cancel within 24 hours...when you don't receive the "real" bill for weeks.

DO NOT GET THIS, THEY ARE DECEPTIVE AND CRAZY EXPENSIVE. COMCAST WAS BETTER THAN THIS AND MUCH MORE CUSTOMER FRIENDLY.

I asked the customer service guy what happens to people who lose their jobs and need to cancel their monthly service and he said they would have to pay the $460 cancellation fee. Unbelieveable.

I so regret doing this. If anyone has advice on how I can legally get out of this, please let me know.

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jenrubio8 says: (8 months ago)

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$39.99 /mo Ya, Right!!! During our recent relocation I saw an advertisement for Direct TV. The ad was offering a, 1 year, discounted, PLUS DVR, bundle package for $39.99 a month. The discount was enough for me to give them a try, WHAT A MISTAKE!!. When setting up service the representative lets me know that the first bill will be a bit higher because of prorating and assures me that I would be receiving the $39.99 promotional rate. During this call I am informed on everything except that I need to go online to submit a rebate in order to receive this promotion. My first bill is for $62.99, I call Direct TV and they assure me that I will see my credit on my next bill and still nothing about going on line for my credit. Next bill $62.99 again!! I call again, then and only then do they tell me that I needed to submit the rebate, which I had 60days to submit and now it was 62 days (I was out of luck). I then ask to speak to a supervisor; I am then transferred around to several more CS Reps until I reach Sean the Floor Supervisor. He is very rude, belittling and interrupts me at any given chance. I am then informed, “There will be nothing changed on my bill and that there is anything I can do about it”. That there was no reason for us to speak any further, nothing will be changed. He goes on to inform me that it is not their responsibility to inform their customers on information that they should already know. How exactly was I to know this, it wasn’t posted ANYWHERE on their advertisement, it wasn’t disclosed by their representative when calling and questioned the bill, just to be expecting the credit. He was very clear that I signed a 24 mo. Agreement and would have to buy out my contract if I cancelled, my account was what it was and that they would not honor the advertised price. Also, to let me know again that there was no reason to carry on our conversation. I regret ever leaving Dish network. Please email me at directtvhater@yahoo.com with similar complaints. I am in the process of filing a complain with Attorney Generals Office or further.

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DO NOT GET DIRECT.TV - Fraud/ Bait and Switch

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