wheelsnext.com Complaint
DO NOT DO BUISNESS WITH - tires and rims
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Reviewed by miranda Please Improve |
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wheelsnext.com is a rip off. DO NOT EVER do buisness wih them.
I placed an order a week and 1 day ago in the amount of $824.00. The very next day I was told by wheels next, that the rims were not in stock! I cancealed the order. I then ordered from another company, and recieved them within 2 days (GREAT SERVICE).
TODAY a freakin week after the order was cancealed with Wheels Next they processed the order and took $824.00 out of my account. I called them within 2 hours and was told they made a mistake and didn't notice the order was cancealed and the money would be put back within 5 minutes! Suprise that didn't happen, the bank says it will take 8 to 10 days. I called wheels Next back to inform them that it would 8 to 10 days and they blamed it on the bank. I also informed them that I had $100 in bounce fees($300 now) and was told I would have to eat that money(exact words), because of their mistake. Then I was hung up on. I called back several times just to be hung up on again and again and now they will not answer their phone. I cannot get in touch with any Managers and the Better B B is closed until tomorrow. S
Thanks
MIRANDA VAUGHAN
Comments - Consumers and Companies Connect by Commenting
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wheelsnext.com is so bogus when it comes to customer service, since feburary waiting for a return number and a defected tire when bad no response to calls e-mails i really will never buy any rims or tires on line again sorry customer service should be available to assist issues especially when you purchase road hazzard warranty and cannnot use it. What a horrible company.
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Ms. VAUGHAN,
Sometimes items go out of stock. We have thousands of wheels in stock in warehouses in Florida, California, and Tennessee. I am sorry that the item you ordered was out of stock. As for your refund, banks which we cannot control have their own policies on how they refund credit cards. If your issue has not been resolved please send an email to sales@wheelsnext.com with the subject line "Measuredup.com Customer". At Wheelsnext.com we take every issue seriously and we hope to hear from you. Thank you.
Sometimes items go out of stock. We have thousands of wheels in stock in warehouses in Florida, California, and Tennessee. I am sorry that the item you ordered was out of stock. As for your refund, banks which we cannot control have their own policies on how they refund credit cards. If your issue has not been resolved please send an email to sales@wheelsnext.com with the subject line "Measuredup.com Customer". At Wheelsnext.com we take every issue seriously and we hope to hear from you. Thank you.
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Be aware of WheelsNext!
Im very unsatisfied and upset with their service. I order a set of tires and rims a month ago (4 of May) and I still waiting for the tracking number. Ive been calling for two weeks now and the only answers I get are lies. Yesterday was the fourth time you promise call me back with information. Las week you said the same twice and the week before as well. Im tired!
I order the set of tires + rims on May 4th. I was billed the same day!
A couple of days after they call me to charge me the taxes. I ask if they were collecting the taxes in behalf of the Canadian Revenue Agency and you said yes, so I agree with the transaction. The bill to the visa card $ 1,670.00.
I call on May 19 trying to get the tracking number of my order and they don't have any tracking number for me but they promised to call me back once the order shipped.
The 20 of May it was the same history.
The 22 of May it was the same and they promised again! to call back.
The 23 of May they told me that it was a mistake with the color of one rim in the order.
The 26 they havent receive the Order.
The 29 they told me that one of the rims was broken so tehy haven't be able to ship the order yet.
I ask for a full reimbursement and tehy want me to pay 20% when tehy haven't done anything yet.
On June 3 I call again asking for the tracking number tehy don't have any for my order.
On June 5 I try again but tehy haven't sent anything so I ask you to cancel the transaction they denied. I ask for a copy of my bill and they send me one for $840.63 whit no taxes in it and with some labour and brokerage fees instead of the taxes tehy collected from me.
I don't know where those extra charges come from. Their web page doesnt mention any of those charges and specified that the Shipping, the Tire Mount, the Balancing and the Installation are for free.
I dont understand the way they are billing me. Whats going on there!
They dont want to let me talk with any manager or director in the company and tehy let me on hold at the phone for hours. They lied to me about the calls and about my order and they don't want to give me my money back unless I paid 20% for something they haven't done and is not my fault. They dont want to take any responsibility in this problem.
Be aware!
Im very unsatisfied and upset with their service. I order a set of tires and rims a month ago (4 of May) and I still waiting for the tracking number. Ive been calling for two weeks now and the only answers I get are lies. Yesterday was the fourth time you promise call me back with information. Las week you said the same twice and the week before as well. Im tired!
I order the set of tires + rims on May 4th. I was billed the same day!
A couple of days after they call me to charge me the taxes. I ask if they were collecting the taxes in behalf of the Canadian Revenue Agency and you said yes, so I agree with the transaction. The bill to the visa card $ 1,670.00.
I call on May 19 trying to get the tracking number of my order and they don't have any tracking number for me but they promised to call me back once the order shipped.
The 20 of May it was the same history.
The 22 of May it was the same and they promised again! to call back.
The 23 of May they told me that it was a mistake with the color of one rim in the order.
The 26 they havent receive the Order.
The 29 they told me that one of the rims was broken so tehy haven't be able to ship the order yet.
I ask for a full reimbursement and tehy want me to pay 20% when tehy haven't done anything yet.
On June 3 I call again asking for the tracking number tehy don't have any for my order.
On June 5 I try again but tehy haven't sent anything so I ask you to cancel the transaction they denied. I ask for a copy of my bill and they send me one for $840.63 whit no taxes in it and with some labour and brokerage fees instead of the taxes tehy collected from me.
I don't know where those extra charges come from. Their web page doesnt mention any of those charges and specified that the Shipping, the Tire Mount, the Balancing and the Installation are for free.
I dont understand the way they are billing me. Whats going on there!
They dont want to let me talk with any manager or director in the company and tehy let me on hold at the phone for hours. They lied to me about the calls and about my order and they don't want to give me my money back unless I paid 20% for something they haven't done and is not my fault. They dont want to take any responsibility in this problem.
Be aware!
I was very skeptical about shopping online for something like car tyres. But my first shopping online for my car turned out to be a good shopping experience. I must say that wheelsnext.com was one store that gave me complete satisfaction. They have a whole lot of options for you to choose from. I was looking for Falken brand all season tyres. At wheelsnext I could obtain the exact thing I was looking for. And it was amazing how I could make my pick within seconds. I still had some doubts over issues like customer service, so I checked out their blog. Lots of happy customers of wheelsnext there I must say. So I finally took the risk and made the purchase. I was completely satisfied by the good customer service that I was provided at wheelsnext. I was told when the product would arrive and surely the order arrived in time. I got the worth of my money and my very first online shopping experience turned out to be great! DON'T miss wheelsnext if you have to make a purchase for your car.
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