Bank of America Complaint

DISAPPOINTING SERVICE - Credit card

Marybeth5's Picture Reviewed by Marybeth5
Complaint 		 0

I am very disappointed and quite frankly shocked I have to write this comment.I was always bragging about Bank of America .Anyway I am as we speak taking my money out of their bank and closing all accounts. I suggest you do the same. They are changing. And it is to bad. In November 08 I received a disturbing letter that due to my credit rating my rate was going to increase on my credit card account.I had always paid them on time and at least the minimum balance so I was upset by this. I called immediately to argue the change I was told ,after a long discussion that I could use my card and the rate would stay the same. I thanked him and moved on.Well with Chistmas I made some purchases on my card and to my suprise my rate increased I called to get this fixed and was told thaey could not help me that I used my card therefore I recieved the threatened increase. I told them the situation they said I was given false information and there was nothing they could do.Well there is somrthing they could have done. They could have acknowledged their employees mistake and said from here on out if you use your card it will be at the higher rate. Which would have been fair. But they refused and they have lost a Bank of America supporting customer. Sorry for them They had such a good thing going. Be wary of what they tell you get it in writing!!! They should be ashamed.

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