Sony Electronics Inc Customer Complaint

Cybershot camera - Cyber-shot DSC-T200

nefa's Picture Reviewed by nefa
Complaint 		 0

I am furious with the customer service provided by Sony. My Sony Cybershot DSC-T200 was purchased for over $452 in December of 2007 and given to me for Christmas. I purchased and additional $60 worth of accessories. In January of 2009 as I was about to take pictures, the camera showed a black screen with multicolored lines on the screen. I went to the Sony help site to see what could be done to fix the problem. Nothing there was a help. I then spent some weeks trying to find a camera shop to see what could be done. No one could help and I was told that only a Sony repair facility could repair the camera. By this time it was April. I don't have the time to spend hours and days at a time to deal with a camera repair. I finally got information from the Sony site and filled out all the forms following the instructions to pay for insurance and shipping to a facility in Texas. In addition I sent a check for $141. How could I throw away a camera that cost more than $500? I had to pay the $141 and the cost of shipping and insuring the camera. The person behind the desk said they do about 12-15 ships to Sony a week! Outrageous! My camera now is soaring in cost to the $700 mark. I surely do not have a camera worth $700. We do not have that kind of money, by choice, to spend on a camera! The Cyber-Shot is not a $700.00 camera. I contacted
Mr. Mike Ehlers
Vice President for Service Operations
Sony Electronics
San Diego, Ca 92128 and asked for reimbursement of the cost of repair and shipping.
An assistant named Barry phoned me to say he appreciated my feedback, but too bad it took me too long to figure out what to do about the camera repair, so thanks for writing to Sony and he disconnected from me while I was talking to him. So much for customer service from Sony. It seems clear that Mike Ehlers' objective is profit for Sony at the expense of the customer.

No fair treatment for a Sony customer.

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