DirecTV Complaint

Customer service availability reduced by half - Customer Service

mhkay's Picture Reviewed by mhkay
Complaint 		 0

I recently was notified in my DirecTV monthly statmenet that Live customer service availability has been reduced by 12 hours. The company provided the following notice:

Beginning 4/12/08, customer service representatives for general care will be available 8am-8pm local time. For self-service, directv.com is available 24 hours a day.

In January this year (2008) DirecTV announced a general price increase. I thought consumers that are contemplating signing up for DirecTV service should be aware of this alarming trend. On the 5 or 6 occasions that I have called Customer Service it has been to deal with programming and service problems that I tried and failed to solve through the web self-service offering. Had a live agent not been available I would have had a service outtage until 8am the following morning. Not bad if I'm watching the news. But if it were the final 30 minutes of the Superbowl or similar sporting event this would be totally unacceptable.

Was this review helpful to you? Register to participate by writing your own reviews.

CUSTOMERS RESPOND HERE:

Post a reply for this review Post a comment for this review
Write a review about !
Create a support ticket for !
More DirecTV Reviews and Complaints More DirecTV reviews, complaints, compliments and support tickets
BUSINESSES RESPOND HERE:

Claim this company Business owners and decision makers: Claim this company
Respond to this review Companies: Respond to this review
Take the pledge Click here to take the pledge




Share This Review

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Comments - Consumers and Companies Connect by Commenting





*Companies: Reply to your Customers here


Add Your Comment:


*Do the math: 5+6 =

This is to ensure you are a human user. Please do the math.

*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

*Email
Privacy policy
We will send your password to this address.
We do not sell or share your email with anyone and only use it to validate you..


More DirecTV reviews

Similar reviews


[Top]
User:   Password:   Remember     Forgot?

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team