Verizon Communications Inc. Complaint

Customer service at its poorest,...

Reviewed by Jen
Complaint

Customer service at its poorest, paid for a phone line for 6 months that had no dial tone. Called them to say that we had no dial tone for them to come out and fix it. When they showed up they dialed the phone number they were coming to fix and, obviously, got no answer so they LEFT! the records showed that we were not home, after i had taken the day off from work to sit at home and wait for them! THEN they come a week later to fix it again, get a dial tone, leave and an hour later, no dial tone again, like they had flipped a switch and turned off my line! complete morons these people are. they have a manual that they follow with no common sense!

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