Oakley Complaint

Customer is never right - Oakley Enduring Pace

yogacat's Picture Reviewed by yogacat
Complaint 		 0

I placed an order online for custom sunglasses. On the "review order" AND "purchase order" screens the total amount was $193.91 which included $3.91 shipping. After hitting the purchase button the "thank you for your order" screen popped up with a total of $210.69. I immediately called customer service for a explanation. He said tax. This never showed until the order was already in. I asked to cancel the order and was told there are no refunds on custom orders. Period. Case closed. I spoke to a manager and she said no way could they cancel the order. This the the worst company to deal with, they do not care about the customer, only the bottom line.

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