Northwest Airlines Complaint

Customer Service at the Customer Service Line

Reviewed by Allenjohnson2
Complaint

We called NWA's customer care department and spoke with Joseph (who would not provide any additional information such as his last name or employee number). He was extremely rude and did not address our concerns. We will be writing to NWA filing a complaint. It's ironic that a representative at the customer care line is not trained in how to provide adequate customer service.

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Comments - Consumers and Companies Connect by Commenting

heidijrox says: (3 months ago)

NWA is the worst airline you can fly dont do it they will screw you over by losing your baggage not informing you of required check in times and trying to charge and additional 100 bucks a ticket to accomadate you all while they are being rude and condensending avoid this airline at all costs

heidijrox says: (3 months ago)

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