Newegg.com Complaint

Customer Service - What a JOKE - Customer Service

brodiegso's Picture Reviewed by brodiegso
Complaint 		 0

I order an LCD TV from NewEgg and submitted the order. Two hours later I wanted to add the extended warranty. Contacted customer service to add the service. I was told it could not be added so I told them to cancel the order and I would re-submit. Was told they couldn't do that because the item had shipped and they could provide the tracking number. I laughed and told them they may have a tracking number but it wasn't shipped. Was put on hold a few minutes and was told I would have to refuse shipment on the order. Now that was dumb. They are going to ship something they know will be refussed. After a few more discussions, I was advised they would recall the shipment and once the item was back in stock, I would receive credit. WHAT A JOKE. The item at best was sitting on the dock waiting to be shipped. More than likely, it was not even pulled from the shelf yet. Anyway, I will wait to see when the credit is processes. Be warned, after you palce an order, you will have NO CUSTOMER SERVICE.

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