Sprint/Nextel Complaint

Customer Service - Too Bad - cel phone

Sankarmkv's Picture Reviewed by Sankarmkv
Please Improve 		0  

I called Sprint customer service to change my CSA from CA to NJ. The representative, did something and after a long wait she said, my current mobile number changed and says sorry - i can't do anything. When i said, how is that possible as there is an option of keeping the same number with any service provider, then she said she put on a internal ticket and will get back to me to restore my mobile number with 24-48 hrs. Since i did not recieve any call for the nect 24 hrs, i called up and the reprsentative said as it is not 48 hrs, still there is no response. After 48 hrs there is no response and i called in after 72 hrs and asked to speak to a supervisor of the representative - he said right now no body is availble and he will put a system message so that his supervisor will call in within 45 min. It has been 16 hrs since then and there is no response form Sprint. Each one of the representatives i spoke to says different things on the same issue. Too bad service from SPrint.


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