DirecTV Complaint

Customer Service Sucks - Customer Service

directvstinks's Picture Reviewed by directvstinks
Complaint 		 0

Customer service today is so important and Directv brags about how their customer service is much better than their competitors. Well, I disagree with that claim because the way I was treated on the phone in my opinion was poor.

In a period of two days I spoke with 3 people. Day one, I spoke with a very nice agent who answered my question. The time of the call was before 7:00 PM CST. Same day, but after 10:00 PM CST I spoke with someone who told me what I wanted here, because Directv decided to still do what they wanted to do, which was debit my BANK ACCOUNT which according to the Customer Agreement they could do - UDDER BS!! Here is another one, my bank's fraud department called me because DTV attempted to debit my account 10 TIMES for money! 10 TIMES over the course of a two period!

Day three a Saturday afternoon. Again the customer service agent was worthless and rude. (Are the after hours calls handled by offshore contact centers?) If so, these people need to take english lessons. I asked to speak with a supervisor. This guy was worthless. He wouldn't let me complete my question, he would talk over me. I finally had enough. I asked him to give me the companies headquarter address because I wanted to send a letter to the headquarters for escalation to their companies VP's and Senior Management.

Oh one other thing...They gave me free Showtime for a year at the begining of January 2009 because I am such a loyal customer, then raised my bill an extra $10.00. I guess its not so FREE is it!!!

Also, whats with 18 month commitment crap. When I originally signed up with DTV in 2003 or 2004 I had a 2 yr commitment which I satisfied. After buying a house, I upgraded my service to DVR service and there was no commitment. When did DTV go to a commitment based contract? When I upgraded I don't remember the guy telling me that was a commitment?!?!?

Now I watch all my TV shows on the internet with no crappy dish or satellite provider to worry about! I also don't have to pay $10.00 per hour for TV either. Thanks HULU!

Was this review helpful to you? Register to participate by writing your own reviews.

CUSTOMERS RESPOND HERE:

Post a reply for this review Post a comment for this review
Write a review about !
Create a support ticket for !
More DirecTV Reviews and Complaints More DirecTV reviews, complaints, compliments and support tickets
BUSINESSES RESPOND HERE:

Claim this company Business owners and decision makers: Claim this company
Respond to this review Companies: Respond to this review
Take the pledge Click here to take the pledge




Share This Review

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Comments - Consumers and Companies Connect by Commenting





*Companies: Reply to your Customers here


Add Your Comment:


*Do the math: 1+4 =

This is to ensure you are a human user. Please do the math.

*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

*Email
Privacy policy
We will send your password to this address.
We do not sell or share your email with anyone and only use it to validate you..


More DirecTV reviews

Similar reviews


[Top]
User:   Password:   Remember     Forgot?

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team