ATT Wireless Complaint

Customer Service - ATT DSL

kitkat0608's Picture Reviewed by kitkat0608
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Until recently i was very satisfied with my service with ATT the back on September 2, 2008 i requested their DSL Direct Service they gave me an order number and told me it would take place on September 9th at which time i would go to what they called a dry loop # and my home phone service would be disconnected well on september 8th they shut my phone off NO problem it was not being used anyway on the 9th i come home to find i had NO internet service yet i had a signal so they walked me through set me up and turns out i just needed to reregister, ok that was fine till 2 hours later when they DISCONNECTED my service WITHOUT MY PERMISSION AND FOR NOOOOO REASON, their tech support tells me they cannot find my order #and that i need to call and find out what the problem is of course by this time that department is CLOSED so on September 10th i call and get a hold of someone who tells me they will reactive my account and they will do the best they can to insure i have service SOON so later on in the day i call to make sure that the reinstatement was complete and they tell me NO and that i need to resign up for service and NOW I HAVE TO WAIT A FREAKIN WEEK TO HAVE INTERNET SERVICE IT TAKES THEM 1 MINUTE TO SHUT ME OFF FOR NOOO REASON AND 7 DAYS TO RECONNECT ME HUMMMMMM WHY IS THAT? I still want continue my service with them YET this is not good customer service at all and should be looked into because i am not the only one this has happened to i know 2 other people that had the same thing happen to them..


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