Sprint Nextel Corp Complaint

Customer Service

Reviewed by robsoi
Complaint

Original Question: CUSTOMER SERVICE Question: II received the worst customer service from you. I would

NEVER recommend a family, friend to Nextel. I was planning on

disconnecting a phone I had and called "Customer Service" the contract

would be expiring in 4 months. I was told that I could put the phone on
standby until May, and then cancel. I went ahead and did that. I then

looked at my bill and realized that the contract had been extended 6

months. I called back and was told I was being penalized. I said ok,

then I will be able to cancel in October "NO one told me about that, but
I guess". Last week I was reviewing my bill and the contract had been

extended until Jan 2010, I called and was SHOCKED when I was told that I
had been misinformed and would have to get on a plan and ride out the

plan. I explained to the person that if I had known this back in

November I would never have put the phone on standby. I would have rode
out the four additional months and cancel the phone. I am being

penalized for your error. Now I am stuck until January of 2010 with a

phone that I have no use. I am disgusted with the way I was treated.

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