Braums Complaint

Customer Service - Customer Service

cindylovesjohnwf's Picture Reviewed by cindylovesjohnwf
Complaint 		 0

I would like to voice my complaint and frustration about the service at the Braum's Ice Cream and Dairy Store in Tulsa, OK. On Garnett Rd. My husband, daughter and I made a special trip for a meal and ice cream treat at this store. When we went inside there were several customers randomly standing around the counter in no special order. We got in, what we perceived to be, the line behind the two signs that stated 'Order Here'. Customers continued to come in and were and were repeatedly waited on at the ice cream counter while my husband, daughter and I were standing right at the cash registers under the "Order Here" signs. We noticed people getting frustrated and walking out of this store because of the chaotic way of making an order. They were only interested in waiting on customers who were crowded around the ice cream section. Which was Not a noted order section. There were 3 or 4 staff members who only catered to the ice cream counter customers and totally ignored the cash register order lines. There was one man, whom I perceived to be the manager, who spent the entire 20 minutes we were at this counter with his back to us making a milkshake and talking on his head set. Not once acknowledging the customers right behind him and under the two "Order Here" signs. I do not remember how many customers were lost that night, but I do know one of them were us. We will never return to this location ever again. I'm not certain that I ever want to give my business to any Braum's locations if this is what I can expect for service. I will take my business elsewhere and get treated the valued customer I am. My guess is that this company does not want or need the business of anyone that is not ordering ice cream first. We were planning on eating at this establishment and enjoying an ice cream after our meal. As it was we left and had a very nice meal at the Tally's Food Cafe farther down the road on Rt.66. Thumbs down on this establishment. You have lost a very good customer and we will not be recommending this establishment to any of our friends.

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